APAR Identifier ...... PJ16085
UNZIP PROBLEM INSTALLING "INTERNET CONNECTION FOR OS/2"
PORTION OF THE WARP BONUSPACK FROM CDROM ON MITSUMI DRIVES.
Symptom ...... AB INSTLAPAR Status ........... CLOSED MCH
Severity ................... 2 Date Closed ......... 94/11/11
Component .......... 562260100 Duplicate of .........
Reported Release ......... 300 Fixed Release ............
Component Name OS/2 WARP V3 Special Types ..
Current Target Date .. Type of Relief ..Not Available
SCP ................... OS/2 Platform ............ OS/2
Status Detail: Not Available
PE PTF List:
PTF List:
Parent APAR:
Child APAR list:
ERROR DESCRIPTION:
User experiences XDFCOPY error message XDF3507 when trying
to make the diskettes for the Internet portion of the Warp
BonusPack. The error occurs ONLY on the INETCON1,2,3 &
4.IMG files. The rest of the BonusPack installs fine from
the CDROM.
If the user tries to install directly from the CDROM using
the BonusPack installation menu instead of making the
diskettes using XDFCOPY, he'll get UNZIP errors as shown
below (in this example G: is the CDROM drive letter):
g:\internet\iak1.zip" did not unzip correctly (rc=-51).
Do you wish to continue the installation?
If the user chooses to continue installation he'll get the
same error on iak2,3 & 4.zip files as well. Finally the
BonusPack installation program will error out by reporting
similar to the following:
The exit program for "IBM Internet Connection for OS/2"
gave a bad return code of 65535. Continue with the
installation? If the user selects OK then the system will
abort the install.
LOCAL FIX:
1.) If the user wants to use the BonusPack install menu,
have the user create a temporary subdirectory on his
disk drive and copy the contents of the INTERNET
subdriectory on the CDROM to this temporary subdirectory
on the disk drive and install from the disk drive.
2.) Have the customer attempt to copy the .IMG files from
the CDROM to a temporary subdirectory in his disk drive
and run XDFCOPY from the .IMG files on the disk drive.
3.) Try and run the XDFCOPY on another machine with a
different CDROM drive. The resulting diskettes can be
used to install on the machine that is failing.
4.) Have the user check the BonusPack CDROM for any dirt or
scratches. CDROMs can suffer from the same read
problems as audio CDs can. Also inspect the CD CADDY
it is installed in or the CDROM drive drawer area for
any dust or dirt.
5.) If none of the above suggestions work, recommend that
the user obtain a replacement BonusPack CDROM
This problem has been observed to occur on Mitsumi CDROM
drives (FX-001D and FX-100D). It may occur on others too.
It appears to be a CDROM drive read problem. It is possible
that the drive electronics and/or mechanics are not aligned
(i.e. out of tolerance or spec.) such that a read error
occurs on the BonusPack CDROM. The customers that
experienced this problem, were able to install the Warp
product CDROM with no problems and all of the other
BonusPack components without error. The failure was only
seen on the "Internet Connection for OS/2" component of the
Warp BonusPack CDROM.
PROBLEM SUMMARY:
PROBLEM CONCLUSION:
TEMPORARY FIX:
COMMENTS:
Our development team spoke to Mitsumi and they informed us that
they DO have a tolerance problem with their drives. This is
not an OS/2 Warp problem. It is theorized that copying the
files from the CDROM works because the COPY command reads a
number of CDROM sectors at a time versus the XDFCOPY or
UNZIPing which reads only 1 sector at a time and this exposes
the Mitsumi CDROM drive read tolorance problem. The above
listed workarounds are the only solutions available.
MODULES/MACROS:
SRLS:
RTN CODES:
CIRCUMVENTION:
MESSAGE TO SUBMITTER:
If you need up to date information about the status of this problem, contact IBM and quote the APAR identifier.